PENNYMAC

Michael C. 

on Birdeye

5 years ago

Our questions were answered quickly and accurately. 

TRAVIS C. 

on Birdeye

5 years ago

We were told there would be no closing costs when we applied for this streamline loan. In scheduling our closing we were told we needed to bring over $600 and at the actual closing we wrote a check for $785. The communication for this process and what our expectations were was not clear. It didn't break the bank, but that wasn't the point. If you aren't sure if there are closing costs don't sell that during the application process, and don't communicate a number you aren't sure of. 

DANIEL N. 

on Birdeye

5 years ago

Great job -- easy and painless process. I did get a a duplicate request to review and sign one batch of docs prior to closing, but all in all the process is great. 

CHARLES N. 

on Birdeye

5 years ago

I was told that my funds would be in my bank account Friday or this morning and nothing is showing! I need these to be there today ASAP! 

Grant S. 

on Birdeye

5 years ago

Great service and prompt weekly updates from my 3 the penny Mac associates. Very smooth and seamless closing. 

JENNIFER T. 

on Birdeye

5 years ago

N/a 

JUSTIN C. 

on Birdeye

5 years ago

Quick process happy with percentage. 

EDITH L. 

on Birdeye

5 years ago

Accurate customer service 

ANDREY A. 

on Birdeye

5 years ago

It should have been communicated early documentation was needed to verify wife's employment status. Not, Thursday afternoon when we scheduled the coming Monday to close, delaying the process. Also, I had several loans being refinance and duplicate information was being asked more than once. There was no communication between the different employees working on the loans and had to call multiply times to get thing straighten out.