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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Max Mitchell was great at communicating with me throughout the process, however there were several things on penny Mac's end that drug out the refinance process and made for a lot of confusion.
They were very accommodating in finding the right loan for our situation.
The loan process was off to a GREAT start then somewhere things became complicated an the process had to be started over. The process was started over and I received collection calls from the collections department. Trust me, they were RUDE and treated me so unkind as if I was a late payer. After reaching out to Anthony; he has the customer compliance manager call me and send me a letter in writing to assure I was reported to the credit bureau as a late payer. I truly appreciated it
I felt the communication was spotty. I called PennyMac, and found out more documents were needed. There was also a miscommunication as to what documents were required (I heard seller agreement, and repeated it back to the person to whom I was speaking, found out later it was solar agreement.)
I was very pleased with the whole refinance process as far as them staying in touch with me and letting me know it was being processed. I was told what documents I needed to provide in a timely manner. The only improvement I could offer would be to tell people there is a title fee at closing- I had to ask if there would be any money required at closing. Also I felt I was told at the last minute about property taxes that had to be paid in full for that time of the year. A bit of a scramble for me
Great experience.
great job
Painless and professional service!
My loan officer Xaver Johnson made a mistake during our original closing on June 22 which caused a problem with payoff with my prior loan with PennyMac. After closing, I was told not to pay July or August and the new loans payments would begin in September. I was not notified of PennyMac’s mistake and was late on July’s payment for the first time in my life. The loan officer made several more mistakes and messed up my finances. I refused to pay the late payments and the experience was awful.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,083 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.