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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Na
Overall satisfied with the mac team. It was delayed at no fault of the mac team but we are happy.
Greg Johnston was fantastic. Doing a refinance is stressful and then add the fact we did it online and over the phone and it is very stressful. Greg was polite and professional and answered all of our questions quickly and clearly. Having the closing agent come to the house was also great in light of Covid-19. Even on the day of closing Greg assisted us in getting our cash to close wire transfer completed. Greg was simply GREAT!
Closing took significantly longer than estimated
Some documents were requested after already having been provided. At closing I still didn't have a final closing cost issued accurately which resulted in notary making two visits to close. Flood zone information provided to me was not correct had to be amended. My loan specialist became unresponsive to my emails toward the end of the process so some of my questions/concerns were unanswered.
This is my third mortgage with PennyMac and as with the previous two, my overall experience was great. Although there were a few hiccups along the way, everything was resolved timely and I was able to close on the purchase of my new house as scheduled. Thank you @SandraBenavidez and @JonathanRyan.
Improve the closing process with specialists, particularly through better standardization across reps. I was worried the entire time that they would either not respondent or take forever to get back to me. There should have been a support alias included on all communication in case of issues with a clear line of communication around escalation.
Great customer service from the PennyMac team! Thank you!
The process was easy as I did not have to submit documents more than once. Everybody was well-informed and kept me apprised of where we were in the process the entire time. Communication was great thank you
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,102 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.