PENNYMAC

RONALD G. 

on Birdeye

5 years ago

Unfortunately the problems may have been to the Covid19 situation. 

Melissa F. 

on Birdeye

5 years ago

No 

Juan R. 

on Birdeye

5 years ago

Excellent service provided and experience throughout the refi process! 

MINDY S. 

on Birdeye

5 years ago

When we first started the process the person we were originally talking with quotes us a rate. Then, that person was never able to be reached again. Of course that is not the rate we got in the end when we had to talk to someone else. Then, the person that came to our house for us to sign all the documents was aver an hour late and rude. He forgot to have us sign one paper and had to come back again the next day. Again, he was late!! 

DAVID V. 

on Birdeye

5 years ago

Covid-19 and the high demand for refinancing (with such low interest rates) caused communication to suffer a bit. At times I was not sure of the status of my loan and where we were in the process. 

REX S. 

on Birdeye

5 years ago

Efficient, honest, helpful, and economical value for my home refinance. 

Gunner S. 

on Birdeye

5 years ago

The person that came to our house couldn’t explain any documents. He just said sign here and here. When asked, he really couldn’t explain what we were signing. Probably not his fault because he wasn’t faxed the documents until minutes before closing. He was actually late, but did call us to let us know. 

PATRICIA S. 

on Birdeye

5 years ago

It would be nice if all the departments would communicate with each other about what is happening with people. When someone is refinancing the loan department should know about it. 

Ryan S. 

on Birdeye

5 years ago

This was our second loan experience with penny mac and we wouldn't look elsewhere!