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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Streamlined loan process. Proactive updates on status by Jacob Rogers.
It was nearly impossible to get someone on the phone, when you did get someone on the phone, they were not informative and incorrect/contradictory info on documents needed or not needed then 2 weeks go back and why you were told was not needed and then closing document changed 4 times within 8 days. When notary was at my house - after calling and not getting anyone but being sent to voicemail box I finally got someone (15 calls later) then hold 45min before someone could answer my questions.
Very quick and easy process.
Very quick and easy process.
We always got emails regarding questions or other documentation, but when you needed to speak to whomever called or emailed you could never reach them! Calls always went to a “call center” and them would never pass you to the person you asked. Instead they tried to help. And in our case several people told us the WRONG stuff to send so it held closing up! Closing went fine and the lady who came to our house was really nice & efficient. Would not recommend PennyMac!
A
Pleasure to work with.
I don’t even know how to start. This was the worse experience ever. The first time I applied for my loan PennyMac was not able to accomplish the documentation on time and blame covd-19 and third parties such as banks and escrow. I had to reapply and it was even worse no Communication whatsoever. No one could give you a credible explanation or even take ownership of the problem and try to solve it. The whole team fail to communicate, assist and execute on time.
Charles and Elizabeth were great. The closing professional was terrific. Been with Penny Mac for many years and they are superb.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 49,224 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.