PENNYMAC

DEREK S. 

on Birdeye

5 years ago

The process was overall pleasant and easy. 

Peter L. 

on Birdeye

5 years ago

Achieved primary goal of reducing rate and cutting life if loan in half. Only challenge was difficulty in uploading documents to portal at times. 

JASON K. 

on Birdeye

5 years ago

I was having a horrible experience with a local lender and did not even think about attempting to refinance with Penny Mac. On a whim I reached out to Penny Mac and I cannot say enough great things about both Mr. Nicholas Hagan and Mr. Gevork Dzhabroyan. I am in the military and have been extremely busy. Penny Mac simplified my refinance paperwork and I was able to close under 3 weeks. Totally amazed and it is due to the efforts of Mr. Dzhabroyan and Mr. Hagen. Sincerely thank you! 

PAUL B. 

on Birdeye

5 years ago

Terrible experience. Processing team failed to send all paperwork to the notary. Both the notary and I were left high in the dry not knowing what was going on and only after calling and talking to 4 different agents and a manager did we figure out that the documents had not been sent. I took time off work to be available for this time. Extremely unprofessional and honestly the worst experience I’ve ever had with a lender. Eventually rescheduled for a week later. 

HEATHER S. 

on Birdeye

5 years ago

My loan officer Joseph was never reachable. By the time he would get back to me I would no longer need anything. 

Rickey B. 

on Birdeye

5 years ago

The loan team was spectacular, and no problems arose during the loan process. 

HEATHER L. 

on Birdeye

5 years ago

Anytime I emailed the mymac address, I never received a response. My LE and CD were sent incorrectly and I had to follow up multiple times to get them corrected. I had to call multiple times to attempt to schedule a closing. I do not feel like the communication was adequate during the process. 

SHAWN F. 

on Birdeye

5 years ago

I liked that in the beginning I was contacted weekly, giving me updates on the loan status, but those calls stopped. It took 3 months to close, and for 1.5 of those, I had no idea if my loan was still being processed. We set a closing date, and no one showed up, I had to call to find out what was going on, we set another appointment a week later, which made it so I had to make another mortgage payment to my previous lender. 

JAMIE D. 

on Birdeye

5 years ago

The closing department tried to make me use a closing attorney that i did not choose. I had provided my attorney's information initially on the application paperwork. This caused the closing to be delayed 3 weeks, 2 of which the closing department still tried to insist their attorney be used.