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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The overall process was almost effortless to us. The loan officer was helpful and did everything she could to reduce our burden. The only thing we found inconvenient some time was that whenever calling our agent we had to leave a message and wait for call back.
great
Dealing with Penny MAC was a complete nightmares from beginning to end. I’ve never had such poor customer service in my life. Communication was awful, I was told different things by different people the entire time. We spent the majority of the time worried sick that we would not be able to close on time due to their incompetence. For the grand finale on closing day, they sent the funds to the wrong account and the loan was not funded until 7 PM even though we closed at 9 AM. Very unorganized!
Our loan processor was horrible! She did not communicate accurate information at any point. She sent an email stating the wrong status and that the closing would take place within the next week. She did not fix this error and it took several days of calls to clarify on our part. She always used the wrong name. She even provided the wrong closing date.Then, at 8:30 am in morning, told us she would call the title company to get someone out that day and would call us back. She never called back.
Everthing went very smooth even though we are in a pandemic excellent service.
Communication was awful and a plethora of mistakes were made that led to my closing being delayed and costing me significant money, time and adding a massive amount of stress. In the 10 home purchases I have made, this was by far the worst.
PennyMac was always available to answer our questions. They made the refinance process quick and easy
N/A
I called Victor many times. I left messages, emails and texts. He finally responded days later after I became angry for being ignored. Otherwise everyone was great. Thanks to all.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,798 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.