This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The process was overall pleasant and easy.
Achieved primary goal of reducing rate and cutting life if loan in half. Only challenge was difficulty in uploading documents to portal at times.
My loan officer Joseph was never reachable. By the time he would get back to me I would no longer need anything.
Streamlined loan process. Proactive updates on status by Jacob Rogers.
Anytime I emailed the mymac address, I never received a response. My LE and CD were sent incorrectly and I had to follow up multiple times to get them corrected. I had to call multiple times to attempt to schedule a closing. I do not feel like the communication was adequate during the process.
I liked that in the beginning I was contacted weekly, giving me updates on the loan status, but those calls stopped. It took 3 months to close, and for 1.5 of those, I had no idea if my loan was still being processed. We set a closing date, and no one showed up, I had to call to find out what was going on, we set another appointment a week later, which made it so I had to make another mortgage payment to my previous lender.
Very quick and easy process.
We always got emails regarding questions or other documentation, but when you needed to speak to whomever called or emailed you could never reach them! Calls always went to a “call center” and them would never pass you to the person you asked. Instead they tried to help. And in our case several people told us the WRONG stuff to send so it held closing up! Closing went fine and the lady who came to our house was really nice & efficient. Would not recommend PennyMac!
The closing department tried to make me use a closing attorney that i did not choose. I had provided my attorney's information initially on the application paperwork. This caused the closing to be delayed 3 weeks, 2 of which the closing department still tried to insist their attorney be used.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,790 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.