PENNYMAC

KEVIN S. 

on Birdeye

5 years ago

Dealing with Penny MAC was a complete nightmares from beginning to end. I’ve never had such poor customer service in my life. Communication was awful, I was told different things by different people the entire time. We spent the majority of the time worried sick that we would not be able to close on time due to their incompetence. For the grand finale on closing day, they sent the funds to the wrong account and the loan was not funded until 7 PM even though we closed at 9 AM. Very unorganized! 

Derek R. 

on Birdeye

5 years ago

Communication was awful and a plethora of mistakes were made that led to my closing being delayed and costing me significant money, time and adding a massive amount of stress. In the 10 home purchases I have made, this was by far the worst. 

Michael S. 

on Birdeye

5 years ago

The final interest rate was actually lower than the first rate given so that was very good and everything throughout the process went very well. i have already recommended PennyMac to a friend. 

Jonathan C. 

on Birdeye

5 years ago

PennyMac was always available to answer our questions. They made the refinance process quick and easy 

Christina G. 

on Birdeye

5 years ago

communication 

KELLY O. 

on Birdeye

5 years ago

N/A 

BENITO V. 

on Birdeye

5 years ago

Great customer service.. answered all my questions.. 

Tim S. 

on Birdeye

5 years ago

I called Victor many times. I left messages, emails and texts. He finally responded days later after I became angry for being ignored. Otherwise everyone was great. Thanks to all. 

Kim R. 

on Birdeye

5 years ago

Better communication. Return of phone calls. Your company let my rate lock expire twice. Very unpleasant experience. Would not recommend your company to anyone.