PENNYMAC

BENJAMIN W. 

on Birdeye

5 years ago

Na 

Bryan V. 

on Birdeye

5 years ago

Overall satisfied with the mac team. It was delayed at no fault of the mac team but we are happy. 

Alexander B. 

on Birdeye

5 years ago

Closing took significantly longer than estimated 

Newman F. 

on Birdeye

5 years ago

This is my third mortgage with PennyMac and as with the previous two, my overall experience was great. Although there were a few hiccups along the way, everything was resolved timely and I was able to close on the purchase of my new house as scheduled. Thank you @SandraBenavidez and @JonathanRyan. 

Daniel R. 

on Birdeye

5 years ago

Improve the closing process with specialists, particularly through better standardization across reps. I was worried the entire time that they would either not respondent or take forever to get back to me. There should have been a support alias included on all communication in case of issues with a clear line of communication around escalation. 

NEGUSE G. 

on Birdeye

5 years ago

Great customer service from the PennyMac team! Thank you! 

ANN R. 

on Birdeye

5 years ago

The process was easy as I did not have to submit documents more than once. Everybody was well-informed and kept me apprised of where we were in the process the entire time. Communication was great thank you 

Betsy F. 

on Birdeye

5 years ago

I am a PennyMac homestead customer who just re-financed my home. took over 90 days despite a promise of 30. I got a late pay and late fees on my previously perfect payment history. He had no idea that I was using my own title company despite sharing that with Edith and multiple times with Nicholas. He did not send me the HUD in the required timeline prior to closing. I cannot recommend Nicholas. 2 other properties awaiting info at 1801 S 8th and 325 Fairway; PLEASE NOT NICHOLAS 

TY F. 

on Birdeye

5 years ago

friendly and accurate transactions. A few things were asked for multiple times but that was expected. Fairly easy process and straight forward.