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PENNYMAC

4.4

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Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.449,375 reviews
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BENJAMIN W.'s profile image
BENJAMIN W. 
5 years ago

Na 

Bryan V.'s profile image
Bryan V. 
5 years ago

Overall satisfied with the mac team. It was delayed at no fault of the mac team but we are happy. 

Alexander B.'s profile image
Alexander B. 
5 years ago

Closing took significantly longer than estimated 

Newman F.'s profile image
Newman F. 
5 years ago

This is my third mortgage with PennyMac and as with the previous two, my overall experience was great. Although there were a few hiccups along the way, everything was resolved timely and I was able to close on the purchase of my new house as scheduled. Thank you @SandraBenavidez and @JonathanRyan. 

Daniel R.'s profile image
Daniel R. 
5 years ago

Improve the closing process with specialists, particularly through better standardization across reps. I was worried the entire time that they would either not respondent or take forever to get back to me. There should have been a support alias included on all communication in case of issues with a clear line of communication around escalation. 

NEGUSE G.'s profile image
NEGUSE G. 
5 years ago

Great customer service from the PennyMac team! Thank you! 

ANN R.'s profile image
ANN R. 
5 years ago

The process was easy as I did not have to submit documents more than once. Everybody was well-informed and kept me apprised of where we were in the process the entire time. Communication was great thank you 

Betsy F.'s profile image
Betsy F. 
5 years ago

I am a PennyMac homestead customer who just re-financed my home. took over 90 days despite a promise of 30. I got a late pay and late fees on my previously perfect payment history. He had no idea that I was using my own title company despite sharing that with Edith and multiple times with Nicholas. He did not send me the HUD in the required timeline prior to closing. I cannot recommend Nicholas. 2 other properties awaiting info at 1801 S 8th and 325 Fairway; PLEASE NOT NICHOLAS 

TY F.'s profile image
TY F. 
5 years ago

friendly and accurate transactions. A few things were asked for multiple times but that was expected. Fairly easy process and straight forward. 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.4 star rating with 49,375 reviews. 

When is PENNYMAC open?

PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.