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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
It was nearly impossible to get someone on the phone, when you did get someone on the phone, they were not informative and incorrect/contradictory info on documents needed or not needed then 2 weeks go back and why you were told was not needed and then closing document changed 4 times within 8 days. When notary was at my house - after calling and not getting anyone but being sent to voicemail box I finally got someone (15 calls later) then hold 45min before someone could answer my questions.
Very quick and easy process.
A
Y'all where so nice and very helpful. I will be referring friends & family to you.
Very friendly, prompt with returning calls, made everything easy to understand, it was overall a very smooth and great experience!
Pleasure to work with.
I don’t even know how to start. This was the worse experience ever. The first time I applied for my loan PennyMac was not able to accomplish the documentation on time and blame covd-19 and third parties such as banks and escrow. I had to reapply and it was even worse no Communication whatsoever. No one could give you a credible explanation or even take ownership of the problem and try to solve it. The whole team fail to communicate, assist and execute on time.
I experienced several "miscommunications". The loan officer didn't understand VA funding fees/pending disability claims and provided incorrect information. At closing, David said to sign the docs stating it was an investment property when it wasn't. Another notary had to come and have me re-sign everything. Craig promised a $250 credit for the inconvenience, and it was never applied. I've been waiting over 7 days for him to return my call to discuss... BAD COMMS/WRONG INFO WITH ALL EMPLOYEES!
Charles and Elizabeth were great. The closing professional was terrific. Been with Penny Mac for many years and they are superb.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,790 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.