PENNYMAC

Carol D. 

on Birdeye

4 years ago

I don’t know if it was because of Covid but it was very hard to get a hold of someone when I needed to. And I kept bringing up an issue and it took a while before it was taken care of. I would also get phone calls while I was at work after requesting to not get phone calls while I was at work. All in all things went well it just took a lot longer than I had expected. Along the way I felt like I was getting different information from different people. 

Richard F. 

on Birdeye

4 years ago

I found the Pennymac mortgage associates to be very knowledgeable, courteous and helpful. I felt very comfortable with my Pennymac team throughout the mortgage refinance process of loan application, documents submission and loan closing. I would easily recommend Pennymac to my friends and family. 

ELIZABETH Q. 

on Birdeye

4 years ago

Easy process from start to finish 

Amy S. 

on Birdeye

4 years ago

The initial person that took on my case would never get back to me or say he would call and not call. I called in and requested someone else (Debra) who was the only good. After initial work, never got a call, I got multiple changes in contacts, I received an email that said I would receive a call about my closing on the 11th, never happened, It took 8 days after trying to reach out to finally get someone to call me less than 24 hours before signing, figures were wrong too. 

LASHEENA S. 

on Birdeye

4 years ago

This was by far the worst financial transaction I have ever completed. I applied for a refinance and it was approved. I closed after a month and a half.After closing I could not get a clear understanding of why I needed to close again about 20 days later. I was told I needed to close again and that a notary would show up on a Monday. The Notary did not show. I called and was told that the Notary will show up on Wednesday. Then Notary did not show on Wed. The finally showed up late Friday night. 

BRIAN VANDEN B. 

on Birdeye

4 years ago

It was difficult to get in touch with representatives that were familiar with my loan by phone and email. Poor communication between the loan officer and the processing agent as the questions I had regarding discrepancies required the processing agent to get in touch with the loan officer. As per the processing agent, loan officer was supposed to explain discrepancies in the closing disclosure but never attempted to get in touch with me. Questions left unanswered at closing. 

STEPHAN M. 

on Birdeye

4 years ago

Partial communication breakdown on multiple delays on getting the appraisal published led to a ton of extra work and stress for me in calming down the seller. This could have been avoided. Also, the discounts that were promised (for delayed closing and the loyalty discount) were only addressed after my repeatedly and insistently asking about them. 

ALFRED P. 

on Birdeye

4 years ago

Great service from first inquire to signing all the people involved were helpful and knew what they were doing! 

PHILIP H. 

on Birdeye

4 years ago

I received notification about the closing, the time, the person, his car type, and even a picture of him. When it came time to close the person never showed up. So when I called him he said he was taken off the closing. I was never notified of this or any changes. 50 minutes later a lady pulls up wanting to do the closing. My wife and I had almost left our house and wondering what the heck was going on. We did not receive a phone call. I was not going to close and look for another company.