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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Had a very easy headache free process.
1. Having a step by step checklist on finishing the process. 2. When calling PennyMac it would help to have a direct line to the different agents. 3. It would also help if the People who worked for PennyMac were all on the same page. We ask if we need a survey for our house, PennyMac told us twice by two different agents that we didn’t, later all of a sudden it becomes required and our agent said we were never told that????
Very helpful members, easy to contact directly when we had questions. Timely and accurate
Tool isn't intuitive. Updated CD wasn't delivered by the day of closing. The legal person brought the CD with her for mr to review.
We had to call several times to get clarity on where we were in the process. A weekly phone update and/or email would have been helpful. We had never done a refinance beforehand. We specifically asked about whether we had to make a June mortgage payment or not. I had to call to ask. I was originally told “no,” then we received a late payment penalty. We had to email a few times to confirm that we were okay on not paying until August.
Great job
Up until the day prior to closing everything with PennyMac went smooth and as planned. The day prior to closing, i received the estimated closing costs which was 6K less than what i was previously notified about from my loan officer. I completed the wire and at 9PM, 12 hours before my settlement, I received a call stating that PennyMac was wrong and that I needed to come forth with 6K more. Needless to say, I was very frustrated with this process. It caused a lot of unneeded stress.
The entire process was relatively quick and easy. Dates and numbers given at the beginning remained accurate through the process. PennyMac seemed to keep document requests to a minimum. We had zero problems with the refinance. The in-person closing occurred at our house and took less than an hour to complete.
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Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 49,223 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.