This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Mykela Thank you for everything!!!!!
Communication and punctuality in the process
I was told this would take 60 days due to how busy you are, I get that, but it took 130 day to close and fund. The only reason it was not longer, was because I was on the phone pushing this along tight up to the last day. I know your team tried, but you systems failed in every way. It was impossible to get Rob on the phone and when I would get someone, we would have to start all over and get them up to date on what was going on. Again, you people were good, you systems failed....
From start to finish, this was the best home buying/refinancing process I have been a part of. Pennymac made the process smooth and easy. The process roadmap made it clear to see what step in the process we were on. The loan specialist was very clear on what we needed to provide. I would highly recommend Pennymac to everyone.
The process was very easy. I was an existing customer and used PennyMac again because they have consistently had great customer service. The portal for loading documents is very straight forward and the people are very pleasant and knowledgeable!
Rachael Harris was the person handling my loan. She called me a total of one time to check in with me. I had to call everytime something was needed. She had calls set to check in with me Bc other associates let me know. I would wait and never hear from her. I would have to call in. At one point she actually said I didn’t want my loan anymore. She said there were notes of this but didn’t bother to call and confirm. she just went and closed it out. Thankfully I called in like I said I always had
Well done easy to do...comm was solid, would recommend to others...Elizabeth was top notch..JDJ
It took an escalation to Teresa Henry to resolve after at least two requests to Jason for clarification of docs that I was requested to submit.
Jordan was great and helpful. There was a mix up at the end where there was a hold up with the documents that nobody seemed to be aware of. Our closing date was ultimately delayed by a few days and required multiple calls to get through and get status updates. Overall, Jordan was very understanding and helpful. The whole process was smooth and positive.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,797 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.