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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Andrea Futrell was great Rob Gillespie was terrible- poor communication, missed scheduled call backs, if I called he wouldn’t call me back. Eventually, Kim Coleman took over. Kim was good once she took over. I missed closing date as a result of Rob not reviewing and marking requested documents as received. Once the closing occurred the loan failed QM check and wasn’t funded. We started over Austin Schreibman took over reworked the loan. Good news I lowered the rate closed and funded now
Despite the complications of buying a home during the Coronavirus pandemic, the Pennymac team was supportive, understanding, and available when I needed assistance.
Communicated every step of the process and kept me informed.
Refinancing with PennyMac was a great experience. We had our closing within a month. It was the fastest closing we’ve ever experienced. I would welcome anyone to use PennyMac for your mortgage needs. Thank you PennyMac for all you did to help us close in a timely manner!
Great service.
We where very great full for everything, they gave us a chance to lower our interest. We are both retired and lowering the interest rate saves us around one hundred dollars a month. When you are on a fixed income that helps. Jason Staples was there to make sure everything went smooth, if we had a question he made sure we were given the answered. The other people we had contact were all so very help full.
Process did what I wanted it to do and met my expectations.
No one ever told me how long the process would take. I understand that these are unprecedented times, but I would think that you would have some idea of how long the process would take. Also, I got requests for documents that didn't make sense and I had to inquire as to what they were. I realized that a lot of the process may be automated and therefore there may be some bugs in the system requesting documents that need to be cleaned up.
Great experience, easy closing. Everything went well. Matt was wonderful, explained everything. Miranda was clear and always responded to questions.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 49,226 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.