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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
It was great through and through.
nothing
Great customer service!
Initially, I wanted to speak with a person at PennyMac, but was forced to apply for the refinance loan online. I am a computer dummy, so I had problems with the online process, became frustrated, and called other loan companies so I could speak with people about refinancing my house. Just as I was about to select another loan company, PennyMac called me and very patiently walked me through the loan process. I cannot thank PennyMac's staff for their patience and skills at explaining each step.
Great experience
Was communicated well thru the process to closing. Would refer a friend to you.
1 - acknowledge and respond to emails; also, respond in a more timely manner. There were several instances where w sent requests and received 0 response. 2 - we requested more than 1x that my wife be the main point of contact, however, Chris received all notifications by cell phone. 3 - we answered the same VA question several times and received emails/calls that indicated our loan may be delayed if we didn't respond. We responded timely each time with 0 response.
There was very little communication. It was very hard for me to get any status except by constantly calling. Most of my emails requesting status were not responded to. One payoff statement had been loaded since April, yet I was told this document was outstanding. I had to call the title company and get a copy and send it in. Even after I did this, it was still not loaded and this request was left as outstanding. Even the title company was wondering why I was doing the calling and not you.
PennyMac communicated everything well and effectively.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,102 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.