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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
There are way too many people involved and no one goes over what their exact role is. The initial person Christina was great, after that Ada was horrible to work with. We tried to communicate with her but she only did a weekly check in/call, each week. At closing, the initial notary canceled last minute and no one even called to tell us it needed rescheduled or they couldn’t come. Then Ada called the next day and was mad we didn’t call her but we were never informed to. NO communication!
Easy process all via phone and email. Closing was quick and done in my own home.
Process started off very good. Procedures were outlined and communication was great. So closing was scheduled and notary arrived at my residence and we were ready to go but realized changes needed to be made to the paperwork because of my request to minimize closing cost. It was a late change, so I understand that disconnect. After that appointment, trying to reschedule an appointment was somewhat difficult. Email responses were requested but never received. 5th try we finally got it done.
The quick process and great refinanced loan rate locked in for only having a loan for a year!
Better communication about what was delaying the timeline, actually responding to email inquiries, actually finding out and responding to what was causing delays, don’t feel I should have to pay extra for an appraisal that was delayed and ultimately caused the delay in closing. The only person who actually responded and did what he promised was Edvarado Zaragoza. I would rate him top notch. The rest of the process was awful and should have been a simple refi.
Please call for explanation.
It closed on time. Everyone seemed to be right on top of everything. We were very happy with the service. Sincerely, Randy P.
Great start out of the gate only to falter down the stretch run to closing. 1st closing date passed; 2nd date nothing. I called. Found out a data mismatch in a Pmac system held things up. Point is I had to call to find that out, if not might still be waiting! Finally got to close and after making clear at least twice we were using our own lawyer, we got to the meeting and Pmac contracted their 3rd party lawyer to do closing, at a higher cost. All the people were good, the process fell apart.
Better communications . constant delays with no coorespondence. very dissatisfied with the customer service experience
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 49,230 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 5:00 p.m.