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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Communication
IRRL refi was a breeze! Best mortgage experience I’ve had thus far, thanks Franky!
Lack of communication amongst yourself. There were several times through out the process where I was asked the same thing by multiple people. Documents were submitted not once, not twice, but three times in a few cases. The right hand had no idea what the left hand was doing. It was a frustrating experience because of the lack of communication within your organization. Ill give you benefit of doubt due to COVID because my experience was bad. Yall gotta do better.
My only reason for choosing just ok was that I was told 3 days before closing that documents proving my employment were needed before continuing process.I am self employed and had to inconvenience some customers in order to fulfill request. I could have gotten requested documents much earlier and with less trouble had I been asked to.
Everything went smooth, able to get answers promptly during COVID issues. Already had PennyMac as a lender and this was very easy.
The numbers given me were not what they were originally told to me. Could be the rates kept changing but that isn't Paulette's fault. She was a great help getting a charge taken off of notary signing. I was at first to get 158 dollars back, at the signing I was told I OWED 94 dollars that is a big difference! She had it taken care of before the notary left.
There was no communication what so ever with loan officer and myself. I had to call 5 times and speak with different loan agents and gave me wrong information and false hope of them calling me back. They were fixing my paperwork last minute the day of me signing escrow because lack of tentativeness to my paperwork for refinancing. Loan Officers game me wrong information every time i call. It was just a gaggle with the communications with the loan officers to their customers.
Everything was fine, except I had to reschedule the closing twice.
Greg Johnston was a pleasure to work with and the entire team. Process was fast & smooth. He was very responsive as well.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,798 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.