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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Ooo
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Arin and Cammorah and especially Craig were very helpful and did the best they could to make things happen within their ability. However, there were repeated changes to the process at every single step of the PennyMac experience. We have documented evidence for everything. From pre-approval to closing, there were numerous errors made, a lack of communication, lack of follow through and a lack of confidence in even being able to close up until 12pm on closing day.
Our rep, Rachel, and the PennyMac team served us well. While the Refinancing process is lengthy (3 months from start to finish) we had no snags, lots of communication, and clear steps along the way. Lots of documents needed; lots of signings ( stay on top of it) but PennyMac team will send reminder emails if need be. Whew! We did it. Thx PennyMac
Closing, notary and my employer (verifying) was not up to my liking. I supplied all required information from day one yet verifying my employer was entered wrong and not done before closing which then held up our closing. Notary never showed up first appointment after it was confirmed!! We understand things happen but things were happening in our home with my husbands stage 4 lung cancer and us coming and going from Georgetown hospital. We shouldn’t of had to rearrange our schedule.
The process was simple and easy to understand and follow. Associates were very helpful and nice.
Aida Garcia asked for documents several I’d already sent her several times , continued to ask and failed to respond to requests to acknowledge receipt. Worst of all, she prevented loan from funding after I signed Bc she claimed she didn’t have a recent paystub, though I sent it to her 3 times in the same day she asked for it. She and Kim Stauts responded to requests to fix problem. Spent hours on phone with Mac team to resolve. Terrible experience with Aida. Incompetent service.
Outstanding service by everyone concerned.
Agent was very helpful and courteous, the process was easy
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 49,230 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 5:00 p.m.