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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Good experience with the loan department. Closing was a little later than was lead to believe but at the same time was still within the rough time frame given.
Communication during the entire process was not good. Dates that I was told for closing we’re not honored. There was a lot of last minute shuffling around when there were approx 2 weeks of no communication on two different occasions. My loan had been serviced by Pennymac prior to the refinance and it took the company approx 50 days to process my refinance. I definitely will not recommend this company for refinance options.
Erandeny and Jason were fantastic! They made the whole process so easy! I would absolutely recommend them to family and friends! They are the best of the best!
Easy process and really enjoyed working with Martha and Tommy. I was able to close my loan 2 days early with the best rate I could shop. I would highly recommend penny Mac to any one of my friends or family members.
Thank you!
Good overall experience!
Good communication process was easy.
Appreciated quick responses to my questions and concerns. Carmen was always on top of the information and great with communicating with me. Thank you!
There was a severe lack of communication from Jorge Blanco. Weeks would go by with no communication. When Jorge would communicate he seemed confused about the process, and why steps in the process did not happen in the time frame that was previously communicated. On the upside, other representatives that I spoke with while Jorge was unreachable were very helpful, professional, and in Jorge Blanco's absence, kept the loan moving through the steps. Without them I doubt we would have closed by now.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,101 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.