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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Questions covered it all. Brian was fantastic with his level of empathy and honest desire to help the process along, and kept me on the assured side of things with his proactive and super friendly approach. Thanks!
Everything was planned perfectly, professional and responses were in a timely fashion. Extremely pleased with the entire process, effort and customer service provided.
No comment
I understand that when we started the refi process that there was a surge by the number of people at the same time. It is difficult to blame workers for some of the slowness, but we started the process in late March and finished in May. Overall we are pleased.
I sent many emails that went unanswered. For instance, I asked if closing could be moved up and never received an answer. I would send an email to someone and that person would not respond. They would send me an email but it was not a response and clearly unrelated to my question. The only way I got answers to my questions was if I called which required me to be on holdx I was told different things by different people about what documents would be required. I’d say more but character limit met.
Poor communication and false information.
The day before closing I had asked if rates had gone below 2.75% and was told no. Now, maybe that was correct but the same day of closing I got a letter advertising a 2.25 rate. I wish I had known I only had 3 days to cancel this refi and I am pretty upset about it.
It was quick and easy.
We had a positive experience with PennyMac thanks to the patience and clear communication of our loan officer and his assistant.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,084 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.