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PENNYMAC

4.4

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.448,089 reviews
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KAMBIZ A.'s profile image
KAMBIZ A. 
5 years ago

Questions covered it all. Brian was fantastic with his level of empathy and honest desire to help the process along, and kept me on the assured side of things with his proactive and super friendly approach. Thanks! 

Joseph M.'s profile image
Joseph M. 
5 years ago

Sandra was great in keeping me updated on the loan process. 

SCHAWN B.'s profile image
SCHAWN B. 
5 years ago

Sandra was very proactive and consistent in communicating with me even with the challenging environment and circumstances everyone was under. 

MARCUS C.'s profile image
MARCUS C. 
5 years ago

Everything was planned perfectly, professional and responses were in a timely fashion. Extremely pleased with the entire process, effort and customer service provided. 

CHARLIE Furr J.'s profile image
CHARLIE Furr J. 
5 years ago

No comment 

Major J.'s profile image
Major J. 
5 years ago

I understand that when we started the refi process that there was a surge by the number of people at the same time. It is difficult to blame workers for some of the slowness, but we started the process in late March and finished in May. Overall we are pleased. 

ALEXANDER P.'s profile image
ALEXANDER P. 
5 years ago

I sent many emails that went unanswered. For instance, I asked if closing could be moved up and never received an answer. I would send an email to someone and that person would not respond. They would send me an email but it was not a response and clearly unrelated to my question. The only way I got answers to my questions was if I called which required me to be on holdx I was told different things by different people about what documents would be required. I’d say more but character limit met. 

SUSAN H.'s profile image
SUSAN H. 
5 years ago

It was quick and easy. 

ALEX W.'s profile image
ALEX W. 
5 years ago

We had a positive experience with PennyMac thanks to the patience and clear communication of our loan officer and his assistant. 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.4 star rating with 48,089 reviews. 

When is PENNYMAC open?

PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.