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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
My upfront experience working with Josh was great. Aida however, was course, impatient and very unpleasant to deal with.
I was happy to have your expedience and to be able to delay my next payment for 2 months. That is amazing. I can't stress enough how nice it was to take a 2 month break from my mortgage and pay off some debt. I think every customer would love that greatly. I think you should strive to do that more when you refinance people.
Lack of communication Did not meet deadline Emails and calls not responded properly and in a timely manner All details not communicated properly Our loan officer did not answer our questions in a timely manner Our monthly mortgage payment that was supposed to be skipped was not skipped and we were charged for the month of June.
We we walked through every step from beginning to closing. I had one problem where I had trouble accessing a document. I called and someone was able to email me the document to me to print, sign and upload. Closing was a cinch!
I asked questions that were never answered. They had the city wrong. I told them about it but was wrong on some documents. Had to draw a line thru and initial ever time. Can't wait until Penny Mac sells the loan. At closing same errors.
Multiple people conveyed different things that was not coordinated well amongst the Penny Mac staff resulting in confused expectations and information.
websiite leaves a lot to be desired.
The process was simple and easy. Everyone was pleasant to work with during the loan refinance.
Great
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,088 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.