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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
My experience was a disaster. The first contact with the loan officer Tiffany Lewis was fast, efficient and flawless. It was on Monday March 30th. We had the loan app and documentation submitted in the first 36 hours. Then it fell apart. Two months later we finally closed. I'm more than willing to share the entire story but I'm limited to what I can write in this comment. I must get in a thank you for Nancy Milla saving the day and Also Hermes (did not get last name) for his kind act.
N/a
The whole experience was great until it came time to sign the closing documents. The 1st attempt the mobile notary never showed up to my house. The 2nd attempt the mobile notary was supposed to be at my house at 930 am, but did not show up until 11 am. She did not print any of the paperwork until 930 am when she was already supposed to be at my house. The mobile notary said it was not her fault because Pennymac did not send her the paperwork to be printed until 930 am.
Excellent team.
I would of appreciated more communication with me and the lender on changes and documents.
.
The agents were very quick to respond to questions and concerns. They constantly kept me up to date on the progress of my loan application. When I did have questions they gave me upfront and intelligent answers. If they couldn’t answer a question, another member contacted me and addressed my concerns and questions 👍👍
Questions were always answered in a friendly and professional manner. We closed escrow on the exact date quoted to me at the beginning of the process. Very satisfied with this experience.
Very easy and smooth process
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,086 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.