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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Every step in the process was clearly communicated. The loan closed for the rate and cost that was originally discussed
Everything went well, thanks!!!
I do believe that the weekly follow-ups via email or phone were helpful in set expectations and letting me know what is next
TOOK TOO LONG.
I signed loan documents on May 7, and again on June 11 due to errors made by PennyMac. My loan did not fund until June 22, 2020. I did not receive appropriate communication from my loan agent, I could not reach her directly. I talked to at least 10 PennyMac service representatives. Each time I called, I had to restate my issues, and wait for them to read my file - very inefficient. I also did not receive a $500 incentive bonus promised to me for staying with PennyMac.
John Fayad who began the loan process to our closing representative Jacob Rogers, provided expertise, knowledge, and above all customer service that went above and beyond. Would most certainly recommend others to utilize PennyMac for their mortgage needs. Thank you to both representatives for their expertise and helpfulness. We have closed on many homes, but not through the website. It was a pleasant experience. Thank you.
The communication process was very limited after our interview with Andrew Simmons. We were the ones who generally reached out. An example was our appraisal. We had to call PennyMac to remind them to get us an appraisal ordered. Speaking of the appraisal, we were not satisfied with the appraiser's results. Out of 6 properties he used as comps, he put 0 weight on the 2 that were the most like our home in size and style, putting more weight in smaller homes with fewer bedrooms and/or bathrooms.
The biggest thing I disliked was that no one gave me ANY information about when and how to expect the payout I got from my loan. That seems like a pretty important point to not just let people stress out about. All the other inefficiencies are easily explained by the difficulties associated with our current Covid-19 situation and therefor not a big deal.
I was pleased with the overall process. I never spoke with Jason Staples directly but everyone else was very helpful.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,813 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.