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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
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When I call the day before closing to find out the amount I need to bring to closing and was given an incorrect amount. My reason for refinancing was because my property taxes were increasing. I was told ny Michael Agular that my payments would go down because of the lower interest rate, but my payments increased in spite of the rate decrease. Receiving incorrect information throughout the process caused a delay in the closing of the loan.
I started the process on March 30th i do believe o was told closing by April 14th or 15th. Then it went to April 30th. April 30th came still not closed. Im say maybe service would've been better if covid-19 wasn't here. I finally signed papers on May 21st. I probably could've received a lower rate if I waited longer. Thank you for your help!
Antonio's was great and I really appreciate him and everything he did. I do not believe he is at fault and would give him 5 stars. Aside from him though, the lending experience was a nightmare! We had to do our signing twice. Cash to close kept changing and getting higher even though nothing had changed with our circumstances. Our loan didn't fund the first time due to error by PennyMac and then I had to spend multiple hours each week calling my loan officer or Tony to get things fixed.
The whole process was easy to complete, great help from PennyMac
Better commu location. It took a long time to get responses back. When I first applied, the loan officer didn't respond that he couldn't offer the original rate we discussed. I felt ignored. That was the experience through much of the process. I'm sure the pandemic slowed things up. But, that meant the internal connections between departments should have been better. When you call in, one hand doesnt k ow what the other is doing. They didnt appear to.work for the same company.
It was Great and easy! Thank you.
Icenia managed the latter half of the refinance process with minimal fuss. Thank you for a rather painless process through the COVID19 slowdown period.
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Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,025 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.