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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
My loan officer was not helpful and did not communicate well. The notary was very rude when we signed off paperwork. Our opening agent Franciso was amazing! We loved working with him but the agent we got assigned did not meet my expectations.
I'm sure it was due highly to Covid but it took 5+ days to get a response back on any questions I had. The document portal is not at all intuitive. It was not clear where to upload documents. My loan representative had quoted me a certain amount of cash due back at closing but all my paperwork had a different amount on it. I'm just *hoping* that everything comes through as we were quoted in person and not by what we signed. This whole process was frustrating and difficult... I have more 2 say..
This was a straight forward, no cash out refinance of an existing long term customer with excellent credit, income and loan to value. What should have taken 30 days or less took close to 60. Documents were requested more than once and sporadically throughout the process. Contact people changed throughout the loan process. Overall it was a very inefficient process that took so long that rates went down in the interim and I was never offered the lower rate.
From start to end the whole team was great and responsive with our questions and concerns.
Smooth process from start to finish.
n/A
Covid 19 along with my particular circumstance created a challenge with communication, even though a system was developed and the Refi process was a success. Thank You
Quick and easy refinancing experience!
From Start to Finish could not have been better. Awesome job guys!!!!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,818 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.