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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Just checking with your own people to get documents already sent. When requesting documents be accurate and clear as to what was needed and respond accurately when contacted by phone. You returning phone calls,not someone else. When it’s a refinance with the same company several documents were in your system but you didn’t bother to look. Doing refinance thru the computer will never again be done by me.
My Loan Officer is very knowledgeable and very prompt in answering all the questions that I had. I would like to take this opportunity to thank the M.A.C. team for helping me undergo on this refinancing process especially to Sarah Guevara.
Yvonne was just very helpful.
Awesome experience.
Improve your communication with the clients. Let them know that you received the documents and tell them where you are with the process.
I truly had no issues with Zandy. She quickly responded to my questions. However, the closing documents that I discussed with Angel and what was presented to my wife and myself were slightly different as the amount of refund we were getting changed each time the document was touched. Also, the documents that Zandy and Angel could see never reflected to what I saw when I received a secure link from the closing team.
Not happy
Loan officer never returned my telephone calls. One loan rep wasn’t very pleasant either.
Promises where made at the initial contact that I had to complain Repeatedly in order for them to be followed through on. Penny mac had the wrong phone number but never thought to try the alternate number. I gave Penny Mac all of my information multiple phone numbers but somehow the loan processing Agent didn’t have access to the right one. The closing cost at signing were off by a 1000 Dollars! So I had to refuse to pay and then negotiate over the phone. Giant bureaucracy, needs major reform.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,798 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.