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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Very straight forward and stress free.
A painless and simple no cash out refi that moved quickly.
The process was very straight forward and timely with little effort on my part.
Was super impressed with Pia Collins. Really kind, patient, and low-pressure, but earned my business by diligently seeking to get me a great deal and maintaining regular communication. Very pleased with my rate and how much I saved in cash-to-close!
We were suppose to close on Memorial Day the notary called us at 30 minutes before our appointment and did not have the documents. Due to the holiday no one answered our phone calls. We called numerous times to get an update. We ended up talking to someone the following day and set up a new time. The notary called us that morning saying once again they did not have the documents. Four hours after the appointment time we the notary showed up. No word from anyone on the Penny Mac team.
GREAT COMMUNICATION WITH EVERYONE. PROFESSIONAL AND COURTEOUS.
Communication was consistent and the process was not painful. Closing was timely and signing documents was easy.
This process was without a doubt the worst experience I have ever had dealing with a company. I had 3 failed closings, zero communication, and after everything I had to go over Robert Winkler to his manager's manager, AND STILL, he was unable to make it an easier process. I still had a failed closing working with the manager, Mr. Orr. Incompetence is a common trait in PennyMac. I finally closed approximately 4 weeks late, and would not EVER recommend PennyMac to a friend or family.
From start to finish the entire process was painless and easy. I appreciate everyone I worked with and how quickly and efficiently the whole process was handled with very little effort on my part. I will definitely recommend PennyMac to my friends and family. Thanks Nick Hagan and team!!!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,798 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.