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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The process was tremendously smooth and PennyMac was there every step of the way. Even when we were focused on other things, our agents kept us on track.
PennyMac team made the refinance process from start to finish easy.
There was a mix up on getting my equity money. Had to call two or three times to get that completed.
Everyone was great! Easy and simple process.
Great lender A+++*
nothing to add
The overall experience of the refinance process was great.
This was my first time with online loans. There were many people processing the loan. I had to ask and try to email to follow up often. There were many change of hands on the loan. I was worried about the whole process. I had over 5 different people I spoke with, some had little or was not aware of what was said from the prior contacts, but they were all patient and assuring. At the end, everything came through. I would recommend Penny Mac considering everyone had to Work from home. Thank you!
Loan processors should have their own extension so customers can contact them directly without talking to a different person each time they call. I made 20 phone calls which resulted in 20 different people to include 4 managers that resulted in 1 returning my call. This is why I highly recommend individual phone extensions.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,345 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.