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3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 6:00 a.m. to 7:00 p.m. | |
Tue | 6:00 a.m. to 7:00 p.m. | |
Wed | 6:00 a.m. to 7:00 p.m. | |
Thu | 6:00 a.m. to 7:00 p.m. | |
Fri | 6:00 a.m. to 7:00 p.m. | |
Sat | 6:00 a.m. to 5:00 p.m. | |
Sun | Closed |
The only negative part of the experience was my closing was set for 11:00am by Penny Mac. The documents were not ready. My actual closing took place at around 3:30pm. I took a day off work for the 11:00am closing. If I had known it would have to be moved I would not have had to use a vacation day.
My refinance was fast and easy. No issues.
The process was simple, fast and smooth!
Great customer service!
Clear communication and expectations were outlined very early. Timeline was adhered to and the customer service was excellent even through a few hiccups. First rate lender from day 1 I cancelled another refinance that was in process to go with PennyMac . Thank you!
Quick and easy
Faster loan process and better updates in the progress. After we entered the loan approval phase, it took 6-7 weeks to get approval. So long that I was concerned about the 60 day rate lock. It is unclear why the process took so long and was never communicated clearly to me, even after it was approved. I had to request contact with a manager. Once I spoke to the manager, the loan was approved the next day.
Great Communication and timely updates! Super simple and easy process.
Covid 19
PENNYMAC has a 4.5 star rating with 48,818 reviews.
PENNYMAC is closed now. It will open at 6:00 a.m.