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3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 6:00 a.m. to 7:00 p.m. | |
Tue | 6:00 a.m. to 7:00 p.m. | |
Wed | 6:00 a.m. to 7:00 p.m. | |
Thu | 6:00 a.m. to 7:00 p.m. | |
Fri | 6:00 a.m. to 7:00 p.m. | |
Sat | 6:00 a.m. to 5:00 p.m. | |
Sun | Closed |
Nancy Olivas and Jeffrey Benyo were excellent. Jeffrey set the tone for great service initially and he was the one that had to gather all of my info. He was professional, witty and a joy to speak with. Nancy was super communicative and quick to respond to any questions I had. You have a GREAT team a PennyMac which is why I did not shop any other lenders. My experience with you has always been a 10!!!!!!!!!!!!!!!!!!!!!!
Very pleased to work with Nancy
This is the second time I have used Penny Mac. It is quick and easy and at lower cost than most other loan company's.
Sara did an amazing job and we thank all of you during this experience.
The process took longer than expected, but Nicholas Batten provided excellent customer service and was very responsive throughout the process.
Easy for refinancing.
I've had my mortgage with PennyMac for several years and my recent VA refi when very smoothly and significantly reduced my payment. The loan officers at PennyMac went out of their way to help meet my needs, to include adjusting my escrow for disabled veteran property tax exemptions. I am very satisfied and would recommend PennyMac to any Veteran home loan borrower.
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Be more prompt. Call and explain things to people. Keep people up on what’s going on. This was an OK experience not a good one. They lagged and didn’t inform me during the lag time of what was going on keeping me in limbo. I did not appreciate this. They also swore that they couldn’t lower my interest-rate anymore because it was a VA loan but the interest rate had dropped 0% and I would’ve like that looked into. For interactions!
PENNYMAC has a 4.5 star rating with 48,818 reviews.
PENNYMAC is closed now. It will open at 6:00 a.m.