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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
It has been a great experience working alongside great professionals. thank you!
The closing process was average. We had questions that were not completely answered by the loan processor. We had requested some copies of official loan documents prior to signing but did not receive them. This caused a delay on signing day. And lastly, we had questions and concerns regarding the title company, but they are still left unanswered until today even a week after closing and after repeated calls to PennyMac and emails. We have not received a return call from Ms. Blen.
Lack of communication with the loan officer. Unable to get in contact loan officer. Never had correct information to relay to us during the process. Wrong information on closing paperwork. Zero confidence the loan was going to be completed correctly.
Accurate information from Vonnie, she was off by $5000 in our out pocket cash to close the loan. I asked her multiple times and multiple times she gave me the wrong information. Even when I received the closing documents I asked her the remaining out of pocket cash and she was off by $5000. It wasn't until we closed escrow that we were surprised by the money I had to wire. I even asked to talk to her supervisor to try to get some help and he was even worse than Vonnie. Incompetent and rude
Easy to do business with, I would recommend them for your next home loan or a refinance of your existing loan.
Loan documents were not with the closing lawyer until 30 minutes into when closing was suppose to be occurring. I sent multiple copies of the same document to Cammorah because she kept telling me she didn't receive them. Tony was great, I would not recommend Cammorah.
At the end as the closing date was upon us, it seemed that things were having to be rushed to close on the correct day. Perhaps that was due to appraiser. I am so used to face-to-face transactions that the e-loan was kind of uncomfortable for me. I believe everyone did what they could to make things go smoothly but with the Covid-19 challenge it just was kind of stressful. Having said that, everyone was extremely polite and I am getting settled in to my new home.
Marques Lusk and all those on the Penny Mac Team were great to work with. Professional,helpful, knowledgeable,caring,understanding and compassionate to our needs,requests and questions. They made everything very clear and transparent. I highly recommend Penny Mac for anyone doing a mortgage or a refinance.
Very easy process, closing went as planned and seamless.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,619 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.