PENNYMAC

Randal R. 

on Birdeye

5 years ago

From the start of my refinancing journey, Clyde Anderson made it an easy process. Then Linda Frazier took over after the application and processed the loan in a matter of weeks, way faster then 3 other competing companies I had been working with prior to Penny Mac. The only hiccup along the way was at closing. I was supposed to close at noon on 26 May 2020 but the process did t come to happen til late that night due to some communication problems between Penny Mac and the title company. 

Lisa C. 

on Birdeye

5 years ago

Richard was on top of things and was a great communicator. 

CLIFTON J. 

on Birdeye

5 years ago

v 

Xavier N. 

on Birdeye

5 years ago

Not able to reach officer working on my loan, Many different eyes were working and updates were not properly transmitted, Portal loses uploads.  

FRANK C. 

on Birdeye

5 years ago

Communication is key, I had to call and email several times to get an update, even when I was told I would get a return call I never did. Rates are great but the service was not. This is my second re-fi with them, I thought the first time was a fluke that I got bad service but I was wrong this is just how they work. 

Sogol M. 

on Birdeye

5 years ago

It was nice working with Penny Mac refinance team! They provided a proficient and reliable service! 

ARON C. 

on Birdeye

5 years ago

Everything was great. 

WHITNEY G. 

on Birdeye

5 years ago

I’m only allowed 500 characters? You don’t want to know then. 4 1/2 hr application process to re-do an app that started in March. A processor who tells me to go to another lender to get a rate to see if they can match it, and then 3 CD’s, all incorrect, with no actual explanation as to why we went from needing to bring in $900, to getting $1500 cash back, to needing to bring in $232 an hour before the closing. Terrible experience. I’m a mortgage underwriter, and an existing customer. Terrible. 

Nicholas K. 

on Birdeye

5 years ago

Cool