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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Fasted refinance I’ve been a part of. As an existing customer may have helped to streamline the process and that’s was what I was hoping for.
Tameka was extremely professional and always friendly and prompt...great experience, felt like she cared about my needs and she was a pleasure to work with. Thank you!!
The process was extremely fast and everyone I talked to at Penny Mac was courteous and professional.
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I would prefer one person assigned to my account. I know Rachel was my contact but when I called I kept getting different people. They kept saying they could help me but I wanted to talk to one person. She did get me the answers I needed but the process was phone tag crazy. It took much longer than I expected especially when my mortgage with PennyMac and I was doing a cash out refinance with you.
Everyone that I had contact with were excellent with me
great job guys.
Mariley was very nice when I spoke with her, however most communication was initiated by me. And maybe that’s the way it should be because I was the one pursuing the refinance. Also the fact that there are many people taking advantage the low interest rates could have also impacted her availability to reach out and initiate contact with me. Overall the experience was pretty easy and again Mariley was very nice and patient when we spoke.
Communication was key to making the loan process worry free. All of our questions were answered promptly. All PennyMac associates were great to work with!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,024 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 5:00 p.m.