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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Communication was incredibly poor on the part of pennymac representatives, primarily Martha Masuda. She would send me emails with what appeared to be computer generated emails asking for rendundant information that I had already provided to Nathan or where the text was vague that it was difficult to understand what she was trying to say. I've purchased other homes where I dealt with one person the entire time. That made things a lot easier. Dealing with random representatives who are unfamiliar
Prompt, helpful, and closed on the loan faster than expected.
It was reassuring to have a reliable contact on the process . You can not get an answer to a specific question on line. It was helpful to be able to reach someone who knows my case.
Easy Peazy lemon squeezy
Great experience , things went smoothly and quickly. No long drawn out waiting like past experiences
It took a long time to obtain some documents that showed I had paid off a previous heloc. I got it done, while at work, in 30 minutes. Our closing was postponed twice due to people not doing their jobs correctly. No communication about it and I left work early for them. I emailed and left messages several times for the manager. She DID NOT RESPOND!! TOTALLY UNACCEPTABLE! The third time, all processes were completed properly by Jason and Joe, who did great
I was pleasantly surprised at how quickly I was able to get a hold of “a live person” over the phone when I had questions.
Everyone I talk to was awesome, they were thorough and very friendly, answered all my questions . They were very quick in getting everything done, I was pleasantly surprised how fast it went. I would totally recommend Penny Mac to everyone that wants a great experience with great people who will take care of you and do it in a timely fashion. Thank you for everything.
Very efficient, polite, and helpful with my questions.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,007 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.