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PENNYMAC

4.4

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Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.448,619 reviews
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GARY SMITH S.'s profile image
GARY SMITH S. 
5 years ago

Closing documents were incorrect despite having contacted all concerned. My initial request and identification of errors went unheeded. 

THOMAS M.'s profile image
THOMAS M. 
5 years ago

The whole refinance process was made easy and quick. Much simpler than expected! 

BRIAN L.'s profile image
BRIAN L. 
5 years ago

Our loan officer, Floyd was amazing and always answered questions, succinctly and cordially as well as listened to our concerns.  

DAVID S.'s profile image
DAVID S. 
5 years ago

My experience with PennyMac was great. All of the agents were very helpful and clear in their communication. They made the process smooth and easy. 

Robin H.'s profile image
Robin H. 
5 years ago

Since all of us are dealing with the COVID-19 issues, I think any minor issues were resolved fairly well and in relatively quick order. We did receive a couple of duplicate requests for items, but Rozario always sorted things out very professionally. I enjoyed working with the whole team. 

Robert V.'s profile image
Robert V. 
5 years ago

This was the easiest real estate transaction ever! They did everything they said they would do and did it when they said they would do it. Great experience! 

LEONARD L.'s profile image
LEONARD L. 
5 years ago

To be honest, I am an existing PennyMac customer with a high credit score, a high salary and more cash in the bank than my loan, I thought PennyMac would move my refi quickly instead I was made to jump through hoops with endless documents just to get a lower interest rate. Not happy about the process 

Joseph P.'s profile image
Joseph P. 
5 years ago

Tahirah was great to work with, and made the entire process so easy for me. 

Ryan D.'s profile image
Ryan D. 
5 years ago

The total monthly pmt amount on the document I e-signed was ~$100 less than the actual total monthly pmt on the hard copy of the loan paperwork I physically signed a week later. Prior to e-signing, I reached out to Antonio to clarify. He addressed my questions and said yes, everything was correct, even after I pointed out what I believed to be an obvious typo that could have explained the descrepancy. I wasn't notified that these numbers were incorrect until I saw different figures at closing. 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.4 star rating with 48,619 reviews. 

When is PENNYMAC open?

PENNYMAC is open now. It will close at 7:00 p.m.