PENNYMAC

TERRI C. 

on Birdeye

5 years ago

Great team, made the process very easy and enjoyable. 

Chase W. 

on Birdeye

5 years ago

I love my Penny Mac family 

VICTOR H. 

on Birdeye

5 years ago

Great customer service. When we had questions, they were answered in a timely manner. 

Michael D. 

on Birdeye

5 years ago

Loan disclosure form changed without our knowledge. The closing documents changed without our knowledge. The closing documents were wrong at our closing which was rescheduled twice. Bad experience with PennyMac. 

EDMOND W. 

on Birdeye

5 years ago

First of all I’m assuming the pandemic affected the process. We paid for a rate buy down and lock that had to be extended because our VOE was not received and no one notified Molly. We were waiting for notary to arrive, we were not told the appointment was cancelled. We immediately contacted employer to get VOE sent same day. We could have done that earlier if we’d known. 

ESMERALDA M. 

on Birdeye

5 years ago

There were a few bumps on the road but Brittany Claypool was very helpful. Her outstanding customer service make this stressful process very easy. I never had trouble getting hold of Brittany or someone by phone or email. Great job team Penny Mac. 

Christopher R. 

on Birdeye

5 years ago

Great rates and fast closing. 

Thomas Ligon J. 

on Birdeye

5 years ago

The whole loan process from start to finish was very straightforward and easy. The service provided by the Pennymac service team was exceptional and timely. 

Jordan H. 

on Birdeye

5 years ago

Great experience