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3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 6:00 a.m. to 7:00 p.m. | |
Tue | 6:00 a.m. to 7:00 p.m. | |
Wed | 6:00 a.m. to 7:00 p.m. | |
Thu | 6:00 a.m. to 7:00 p.m. | |
Fri | 6:00 a.m. to 7:00 p.m. | |
Sat | 6:00 a.m. to 5:00 p.m. | |
Sun | Closed |
I felt entire process took to long because the existing loan was with Penny Mac, I would like thank loan specialists Jeff and Nicole for their outstanding support through out the entire process.
Quick and easy service all considering the current situation with covid-19. The process was fluid without any obstacles (besides time due to the pandemic) and communication was a breeze.
Emeldo was terrible with communication. I would get an email stating something and then request to speak with him and not hear back for days. Also, I had a cashier's check ready for closing and got an email at 11:45pm the night before my 8:00am notary appointment that the closing amount had changed. How was I supposed to respond to that? Overall, I feel as though I ended up having to produce more out of pocket money than I was told and was not given answers. Unacceptable.
I would like to Thank PennyMac for a very efficient and pleasant loan experience especially in the middle of the COVID-19 safer at home and restrictions. We were still able to complete the appraisal and conduct a closing all within the original time frame. Thank you,
super easy process
I would recommend PM to anyone.
It seems to me, since I was a client prior to refinancing, I thought it would be quicker and smoother. Just because my income changed was not a reason for how long it took. I was tried of hearing there is a pandemic going on! In my opinion, I was with PennyMac for 6 years paying more than the loan per month required I would have thought it would have been a much better experience, but I was wrong. It took way to long and Old Republic was a joke in this process. Should have pay off the loan.
From the initial application with Mr. Vandervele, to Mr. Kapaun, and Grace Kapaun, to the Notary, everyone was professional, knowledgeable about refinancing, and everything was timely and in order. Mr. Kapaun went out of his way to be personable, and clients need that little added touch, you do not feel like your just another number in the book, we would definitely ask for Mr. Kapaun if we ever refi again. Thank you for the awesome experience, it was a first for us. Bruce and Debra McDowell
The whole process was so simple. Everyone I worked with was happy to help and easy to get a hold of, if I had any questions.
PENNYMAC has a 4.4 star rating with 48,836 reviews.
PENNYMAC is closed now. It will open on Monday at 6:00 a.m.