PENNYMAC's cover image
Claimed

This profile has been claimed by the business owner or representative.

PENNYMAC

4.4

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

Get directions
WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.448,005 reviews
Select a rating
DAVID M.'s profile image
DAVID M. 
5 years ago

Letisia was great! Clear communication and quick responses. 

JOSSUE D.'s profile image
JOSSUE D. 
5 years ago

Clinton Martin was amazing. He was so helpful and followed up with my concerns. Amazing loan agent that you guys have working for you. I will definitely refer someone to penny Mac just base on the experience I had with Clinton Martin. 

Scott Holt J.'s profile image
Scott Holt J. 
5 years ago

Fast / prompt refinance with excellent customer service, answered every question I had. Will work with again 

WENDY M.'s profile image
WENDY M. 
5 years ago

I began the process in January 13th, it wasn't completed until May 5th. The amount to close was wrong, TWICE. My documents needed to be signed TWICE, because the first notary did not know what he was doing, didn't speak English and wouldn't call anyone with questions. I have two mortgages with PennyMac, this was just a refinance with an additional paydown of principal. I'm not sure what took so long. 

CHARLES H.'s profile image
CHARLES H. 
5 years ago

Nick did a great job! Please tell him thank you. 

Ronald S.'s profile image
Ronald S. 
5 years ago

Once we got hold of a loan agent on the phone, the whole process was quick and easy. Everyone was very patient and explained clearly, and all the estimated time frames were met or exceeded. 

Adam F.'s profile image
Adam F. 
5 years ago

It was great 

MARCUS D.'s profile image
MARCUS D. 
5 years ago

No comment 

Kimberly L.'s profile image
Kimberly L. 
5 years ago

Thank you so much! Mykela's assistance made refinancing so easy and steamlined. She explained everything. Thank you! 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.4 star rating with 48,005 reviews. 

When is PENNYMAC open?

PENNYMAC is open now. It will close at 7:00 p.m.