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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
They did a great job.
We recently bought a new home in September 2019 and financed with PennyMac, when the pandemic hit and interest rates went low, we decided to refinance our mortgage with PennyMac. Super Easy!!!!! We phoned for information, all was totally and clearly explained. We started the process and within a month all the papers were signed and we were on to a new mortgage and $200.00 less a month mortgage payment!! The notary came to our home, we sat outside, and signed all the paperwork:) Thank you:):)
Guided me through the process and made things easy to understand.
I don’t recall a single phone conversation with Belinda. The last communication I had from her was that she would reach out to me May 29th. It is June 5, my loan closed, I’ve signed the documents and still haven’t heard from her. The lack of communication is unfathomable. When you tell a customer “you will hear from me on May 29th”, especially when that was a Friday and closing was Monday, you expect to hear from someone. This is the 3rd house I have had with PennyMac and the last.
Quick, easy, and streamline process for an FHA loan. Saved a significant amount of money compared to what other lenders were offering. Would highly recommend PennyMac.
None. Thumbs up!
In general people had the impression of being undertrained and over worked. I know this has been a busy time but I seldom felt patience or kindness. Usually terse and on once mild belligerenc. I think people were in general coping in a difficult work environment. It was difficult to get clear and accurate explanations of specific items on the Loan Estimates. One (female) manager who I spoke to was excellent and able to explain details with knowledge and patience (despite herworking long hours).
N/A
I love how timely all the responses were to my questions. They communicated everything perfectly. Would highly recommend this company to anyone. Thank you to Kyle Yu, Cheree and Vitaly for being so amazing and nice.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,836 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.