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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I requested that I be called on my cell phone but I mostly got emails I almost missed the 3 day doc request once because of that plus I had to send the same income forms four times
Efficient process, good communication from the lender.
My re-finance went extremely smoothly. Everything was clearly communicated from start to finish. Very happy I chose to refinance with PennyMac and their team!
Everything went according to plan and smoothly. Thanks to everyone who made this happen during this difficult time.
Thank you
The initial application process with Emerson was great. The transition to the loan officer was somewhat slow, but once I had her contact information, Sandra was great to work with. She followed up by email and telephone call when needed. She was very responsive to my questions and getting documents reviewed, etc.
The loan seller assured that our loan would be completed within the time frame requested and offered us a great rate. We asked almost everyday if any docs were needed and kept getting a no. Close to closing time, multiple docs were needed that we could have gotten sooner. When we got our initial closing docs, multiple items were incorrect. We did not get our final closing docs until a day before closing, with fees that were not discussed and our closing was a day late so more fees were added.
It took weeks to get a rate lock and get the whole process started. Once the process was out of underwriting - your staff was amazing and almost closed on time!
The customer service was fantastic. I was very pared with the whole process.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,666 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.