PENNYMAC

Francis B. 

on Birdeye

5 years ago

I realize that operating in this new normal "COVID -19" environment can be difficult for coworkers used to speaking to each other face to face when working on a loan but there were some gaps in communication between the loan specialist and loan officers. Information that should have been asked at the beginning of the 8 week process, i.e. employment verification, credit check indicated that someone was not following a checklist of required information and sharing amongst the parties. 

John F. 

on Birdeye

5 years ago

Tony was very nice, helpful and patient with us. Linda did a great job also. Loved a smooth and easy the process went. We’ve already referred one friend and I’m sure we will more. Thank you. 

JOSEPH Z. 

on Birdeye

5 years ago

Victor Martinez was fantastic and he is the primary reason for my Great Experience rating. He provided me with his direct number and was always available to me via phone and email. He spent all of the time that I required answering my questions and walking me through documentation. He did a terrific job!! I had very little interaction with Linda Frazier. She sent me a few emails requesting information that I previously provided and I was never able to contact her directly with questions. 

MIGUEL Canizares C. 

on Birdeye

5 years ago

Excellent customer service! 

Jahanara J. 

on Birdeye

5 years ago

Explained the process step by step. 

Timothy S. 

on Birdeye

5 years ago

All questions were answered and I had a Couple of crazy ones and Rosario was Awesome with her quick replies 

RAYMOND J. 

on Birdeye

5 years ago

Great service and follow up. 

NICHOLAS O. 

on Birdeye

5 years ago

Great experience with refinance, process was quick and painless. Everything was communicated clearly and there were no hidden fees or surprises when it came to close. 

Eugene C. 

on Birdeye

5 years ago

Did a refinance and the process from start to finish was seamless!