PENNYMAC's cover image
Claimed

This profile has been claimed by the business owner or representative.

PENNYMAC

4.4

About this business

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

Get directions
WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.448,612 reviews
Select a rating
Kate C.'s profile image
Kate C. 
5 years ago

Very easy! 

DONALD M.'s profile image
DONALD M. 
5 years ago

I have refiance several times and it has never been a great experience 

EMILY D.'s profile image
EMILY D. 
5 years ago

As closing time came near it was harder and harder to get replies from either Jason Staples or Karen flores. The day of closing the closing disclosure sent to the lawyer was very different from the one that I had digitally signed the week prior. I attempted to contact Jason and Karen both by email and phone. I got an email back from Jason simply saying he would have Karen call me. Unfortunately I did not receive a call back at all, but was finally able to talk to someone 3 days later. 

Donald A.'s profile image
Donald A. 
5 years ago

Ben would of ask questions instead of the customer driving the process. Ben was interrated when we would ask question. It took a whole week between Ben handing off to Mrs. Blen before the next process started. We had to figure out with support that there were two different websites being used for the gather of documents. Mrs Blen or Ben could not figure this out. Because of there zero help, it delayed the process. Bottom line lucky we have a working education of house loans and have. 

Vinay C.'s profile image
Vinay C. 
5 years ago

I had a good experience thru my loan process. Thank u Jonathan n Vonnye for ur help. 

CLIFFORD W.'s profile image
CLIFFORD W. 
5 years ago

It worked out fine for us as it was just a refinance to receive a lower interest rate. With over 60 days to close the loan (when we purchased the home our mortgage officer closed it in 15 days) I would not recommend PennyMac to someone purchasing a home as they would be at great risk of losing it. 

Robert Bradley J.'s profile image
Robert Bradley J. 
5 years ago

Still have some questions on the closing cost. Was told estimated payments at $480 but came in at $521$521 also on the web site for Penny Nac said that you receive a )1,150?credit against all closing cost on refinance but not reflected in cist 

CHRISTOPHER H.'s profile image
CHRISTOPHER H. 
5 years ago

It was a very smooth and professional transaction. Temeka and Dino where excellent. 

ANASTACIA P.'s profile image
ANASTACIA P. 
5 years ago

Great and effortless process! Everyone I dealt with from start to end was so nice and so professional. 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.4 star rating with 48,612 reviews. 

When is PENNYMAC open?

PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.