PENNYMAC

Tina M. 

on Birdeye

5 years ago

The VA Loan Reduction process went very smoothly. It was a pleasant transaction. 

Bandon E. 

on Birdeye

5 years ago

Easy process. Went much smoother than I expected. I barely had to do anything at all. 

REBECCA M. 

on Birdeye

5 years ago

The communication from my MAC Team person was SO TERRIBLE. At one point, when I asked for an update on my loan status and where it was at, she said something about the loan process being "as unpredictable as the weather" and she had "no idea." Really? I know the virus situation slowed things down, but the slowness coupled with the total lack of communication made it awful. I would NOT recommend refi through PennyMac to anyone, ever. I'd type more specifics but limited to 500 characters. 🙄  

Helen F. 

on Birdeye

5 years ago

We had to close twice with a notery because the figures were not right. At first we were told we did not need to put money down, then we were told we needed to pay $463.55 then for final closing we needed to pay $520.13, which we did. Very confusing as to why this happened. We started the refinancing in March and during the refinancing we received Payoff Demand Statements on March 18th, 27th, 29th, April 6 and 22. 

STEPHEN T. 

on Birdeye

5 years ago

Very friendly and consistent communication. 

DONN F. 

on Birdeye

5 years ago

The whole process went smoothly and each step was communicated in advance, and happened on time. 

Camille S. 

on Birdeye

5 years ago

Both Molly and Laurie we’re knowledgeable, personable and reachable :) 

BRANDON H. 

on Birdeye

5 years ago

I enjoyed working with Kami and Vartan, though I do feel that the working from home and coronavirus made some things more disjointed that they would normally be. I had to sign the closing documents 3 times in total, which wasn't great- they couldn't seem to get the numbers we discussed to translate to the paper, so that was a hassle. But overall they got it taken care of (I think) and they were nice about it. 

RAYMOND S. 

on Birdeye

5 years ago

The refi loan took 3 months to close. I understand that the pandemic affected the time frame. I also had multiple requests for the same documents. Closing timeframe was pushed out several times. However, all the people were great about it and very professional. I would have rated them Great if not for the hiccups!