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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Tho whom, it may concern. I'm very pleased with my refinance. Monica Ochoa, and Jamie wright very helpful. I was unsure on which mortgage lender I wanted to use. I called BB&T and Penny Mac. It was Monica Ochoa, that kept calling me and I'm quoting her " I'm willing to match or beat their offer". She would even call on Saturday to make sure I was going with Penny Mac. She even told me to sit back and let the Mac Team handle any request. To everyone at Penny Mac.Thank you, Ronald Collins.
With the current situation due to the Covid-19 pandemic, it would have been more helpful if your staff got better support from their supervisor's that had authority to correct errors in the documentation and charges that should not have been applied to the closing documents. There was no one to talk to get it resolved. We had better communication and follow up with the closing company who also expressed concerns about lack of communication and responsiveness.
Not sure who's fault, but coosing was supposed to be Mat 5th and notary said was unable to get documents. Also was told would get $2000 at closing, but when signing documents was $600. Verified the prior week the $2k, so surprised, but didn't want paperwork delayed even more so just signed docs.
T
Entire process was quick and friendly! Both Belinda and James were thorough and helpful with any questions we had! Thanks!
Na
Pennymac made the process easy, smooth, and stream-lined which helped to make my re-financing not so daunting.
Erica was fantastic. Very response and knowledgeable
Great experience! Fast & easy!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,656 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.