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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Great communication and customer service!
Great experience!
The loan closed fast and customer service was great. I would receive phone calls updating me on my loan status.
I had a great experience with Pennymac! Everything played out like they said it would and when I had questions about anything they answered promptly. Thank you Pennymac!
Although very polite, some members of the MAC team are lacking clarity and understanding of the required documents. There seem to be very little or none when it comes to following-up and following through on the notes left in the customer's account records. The idea of MAC team is good but execution needs a lot of improvements. The PennyMac Sales team is excellent. They always come through with their promises and commitments.
The communication wasn’t clear , we sent documents multiple times and some people saw them in our file while others did not . We should of closed weeks before we did and there was NO communication on way it has been delayed for over three weeks until I was able to finally speak with a manager . Oh and I was also hung up on by your staff on purpose as well . It was not a pleasant transaction and it seemed difficult and like pulling the teeth almost the whole time .
Everything was very smooth except for the time it took. I understand because of COVID19 it was difficult , but frustrating that I had no idea what is going on until I talked with Ashley. she was great.
the rate it took to get to closing
From the first call talking with fill until the closing it was an easy process. Everyone we dealt with was helpful and pleasant.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,656 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.