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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Professionalism al the time combinen with personal approach.
The follow up with clients after we left messages was poor. I feel that the process was slowed on purpose because it fluctuates monies in favor of Penny Mac. We were told no closing costs and yet we paid some closing. Don’t like the fact that Penny Mac just didn’t pay off the credit line we wrapped up in this loan. Instead they chose to send a large check through mail to us.
I had to ask repeatedly for my interest rate and loan term to be updated correctly on the loan disclosures. Even at the point where I received the final disclosure prior to closing, the numbers were not correct. The first closing agent, Andrew Mortenson, ( I think that last name is correct) got contentious with me over the issue. He pointed out that several of the interim disclosures had the incorrect interest rate and that I had accepted them. This was not true, as I challenged each one.
I emailed a couple of times with questions and didn’t get a response. One was pertaining to a payment that didn’t go through and I ended up paying a late fee because it wasn’t addressed. It was my fault too for not being more persistent in getting my information.
They took care of me all the way. When I had some concerning questions they were always helpful to make me understand what the expenses were and why.
The team was great to work with especially in the times we are going through now ,all questions were answered as needed without delay.I would recommend Penny Mac to my friends
Constant updates and steady progress even under quarantine conditions
Nick and Skyler were great to work with! I shopped around and am glad I chose Pennymac. They got me the best possible rate, and at the lowest possible cost. Even during an extremely busy time they made the process super quick and easy. Thank you for a great experience.
Everything went in a timely manner. There were no problems and everyone was gratefully professional.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,612 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.