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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
5 star rating
Everything went well. No glitches.
I did have to send the insurance coverage documents more than once only because whoever was reading them didn't read the WHOLE document which spelled out i was more than adequately covered. If I were asked again I would have canceled this loan. I ended up calling and explaining to them to read the document. Poor attention to details.
Penny Mac financed my previous home and they were wonderful; this is why I chose them for my new home. In spite of the Corona Virus breakout, staff with Penny Mac found out my closing date and made sure all my paperwork was completed in time. Great group to work with.
- Honesty: 36 month recoupment of fees for IRRL was promised but not met. - Communication: A majority of my emails and voicemails were never answered. Hold times were unreasonable. After hours communication was virtually impossible. Then denying my loan after weeks of dealing with these communication challenges even after you were informed that I was an essential healthcare worker and active duty military member during a pandemic seemed malicious.
Everything went smoothly and more quickly than I expected. Carlton and his team kept me up to date at all times and the one time documents were requested twice, they immediately found the missing items when I called about them.
Nicholas is what made the process great. He was phenomenal to work with. The closing documents were not accurate, but other than that, the process went well.
Julian responded every time I emailed him.
Sara was great, but all of the other loan officers were very disorganized and held up the process
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,656 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.