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PENNYMAC

4.5

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.548,841 reviews
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JAMES B.'s profile image
JAMES B. 
on Birdeye

4 years ago

Easy Peazy lemon squeezy 

Katie H.'s profile image
Katie H. 
on Birdeye

4 years ago

Great experience , things went smoothly and quickly. No long drawn out waiting like past experiences 

MARK L.'s profile image
MARK L. 
on Birdeye

4 years ago

It took a long time to obtain some documents that showed I had paid off a previous heloc. I got it done, while at work, in 30 minutes. Our closing was postponed twice due to people not doing their jobs correctly. No communication about it and I left work early for them. I emailed and left messages several times for the manager. She DID NOT RESPOND!! TOTALLY UNACCEPTABLE! The third time, all processes were completed properly by Jason and Joe, who did great 

Carissa B.'s profile image
Carissa B. 
on Birdeye

4 years ago

PennyMac made my refi so easy. 

THADDEUS L.'s profile image
THADDEUS L. 
on Birdeye

4 years ago

I was pleasantly surprised at how quickly I was able to get a hold of “a live person” over the phone when I had questions. 

DIANE T.'s profile image
DIANE T. 
on Birdeye

4 years ago

Everyone I talk to was awesome, they were thorough and very friendly, answered all my questions . They were very quick in getting everything done, I was pleasantly surprised how fast it went. I would totally recommend Penny Mac to everyone that wants a great experience with great people who will take care of you and do it in a timely fashion. Thank you for everything. 

Pamela K.'s profile image
Pamela K. 
on Birdeye

4 years ago

I did finally get through to Icenia. She is very busy. I know that she worked very hard to get everything accurate and our lawyer to our home for the closing. 

ELSA A.'s profile image
ELSA A. 
on Birdeye

4 years ago

I had the best experience with PennyMac customer service and Mac team to close my refinance in time. I definitely recommend PennyMack to friends and family to succeed their destiny. 

ANDREW H.'s profile image
ANDREW H. 
on Birdeye

4 years ago

Very efficient, polite, and helpful with my questions. 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.5 star rating with 48,841 reviews. 

When is PENNYMAC open?

PENNYMAC is closed now. It will open at 6:00 a.m.