PENNYMAC

WALTER Fisher J. 

on Birdeye

5 years ago

Process was easy. Our only disappointment was we had to redo our closing documents several times because the amount we had to bring to close was all over the place and not what was agreed upon. In the end it was figured out and we reduced by a full point with major savings. 

Valerie C. 

on Birdeye

5 years ago

Aggressive loan officer matched a deal I got from another bank. That was great, but in the end it would have been better to just go with the other bank. He made it sound like it would be easier to stick with pennymac but the inconsistent communication and continuous errors in the paper work lead me to be working on the refi loan as if I was an employee for pennymac. I had to stay on them to check their work because it was clear they were either too busy to care or just overwhelmed with work. 

Maxwell S. 

on Birdeye

5 years ago

If your team would have processed my loan correctly and I didn’t have to make several calls to correct a mistake with my escrow account and if someone would have returned a call about my escrow account when I was told that someone would call me back. I still have an issue even after my loan has been funded. Everything else was very good and very fast 

CHARLES H. 

on Birdeye

5 years ago

Friendly agents and very patient 

DANIEL N. 

on Birdeye

5 years ago

They worked very promptly to get the refinance going and processed. They were very quick to respond to my questions and communicate what they needed from me. 

C H. 

on Birdeye

5 years ago

This whole process was done on my cell phone from start to finish. My PennyMac team made it so simple so easy for me that I would recommend PennyMac to anyone and anyone who wants to buy a new home. Thank you PennyMac for taking the stress out of this for me . 

GEOFFREY E. 

on Birdeye

5 years ago

Our loan specialist was very fast and thorough, we appreciate the professionalism of the whole team every step of the way. 

ARPINE T. 

on Birdeye

5 years ago

Letisia was very professional. Answered all my questions in timely matter. Whole transaction went very smooth. Very pleased . Thank you! 

Monica B. 

on Birdeye

5 years ago

Customer service by Ammie Mack was wonderful. She was helpful and pleasant. I had a problem with the refi however because when the notary delivered documents to sign the notary had documents that did not reflect the closing disclosures and the new monthly payment. The payment amount was higher. I contacted Pennymac and I was transferred to Mohammed Ahmed and and new forms were drafted and when the second notary arrived the monthly payment was closer to what we had previously discussed.