PENNYMAC

JULIE M. 

on Birdeye

5 years ago

Great experience 

JESSI E. 

on Birdeye

5 years ago

Clear communication through the process. Prompt email response. 

Sunee P. 

on Birdeye

5 years ago

Awesome service! 

TRACY S. 

on Birdeye

5 years ago

The numbers that I had to review where different than the numbers on my closing papers and no one told me these numbers could be different which caused a very stressful closing 

Cathleen W. 

on Birdeye

5 years ago

Return calls. Be able to actually speak to loan officer and processor directly vs. going through a main number and talking with someone who then had to relay messages to Loan officer and processor. After signing loan documents, I noticed my name was spelt incorrectly on the Deed of Trust and also that it was spelled incorrectly on the initial Preliminary Title Report (item #4). I immediately called the main line to tell the loan officer and processor that the Deed of Trust and Prelim......... 

Anthony K. 

on Birdeye

5 years ago

Made refinancing a smooth and easy process 

Robert E. 

on Birdeye

5 years ago

Sara Olsen was very prompt and stayed in touch regularly. However, requested documents would not load properly to the portal. Then when asked to resend over email, those copies were lost (even though Sara said she received them. Bank statement documents were requested to verify “a reserve of $11,990” without ANY explanation of what the $11,990 referred to, causing confusion on what the requester was looking for. Overall, the document request process was VERY confusing and frustrating. 

JEFFREY S. 

on Birdeye

5 years ago

Ashley did a great job communicating under difficult current circumstances. Overall, the experience was excellent. 

Michael D. 

on Birdeye

5 years ago

Everything was so smooth and easy and all of the staff that I had interactions with were knowledgeable and helpful. Thank you for making it so easy.