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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
All good
They couldn’t get my info right on my closing documents. I was doing a no cash out loan, yet the first set of closing docs said I was receiving $53k back. I corrected them. Then a few days later they said they fixed it but this time they said I was doing a cash out loan and was getting $2k back. Again, I had to correct them. The third time, they had my loan amount incorrect. Again, I had to correct them. It was a little unsettling that they didn’t seem to know what they were doing with my loan.
Great 🤩
I felt I was given the best deal possible. Friendly and easy to work with staff. Prompt and clear communication. Closed sooner than expected.
Your staff is what made it great. It was not the deal exactly. Let me say I got the deal I wanted but not necessarily the deal I had hoped for but that difference is on me and my wanting to ensure I got the 2.75% interest rate. So I broke my own rules and paid points. Something I have always resisted in my mortgage shopping history. I didn't have confidence the dip would slip lower to a 2.75% rate without the points. If so I wonder if you have a "Lowest Rate Guarantee" program to help?
From the start of the refinancing application, the process was explained to us in details of what to expect. We get updates or status of our loan application occasionally. The loan process was smooth and was closed on time as promised. Kudos to the Pennymac team especially to Ms. Elizabeth Estrada for keeping us updated regularly. I would highly recommend Pennymac to my friends for any home loan or refinancing. Thanks for the awesome service.
na
No comment
the professional way claim way handled
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,078 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open on Monday at 6:00 a.m.