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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Debra, denisha we're great don't know this zandy
Information was provided as stated and when requested. The Services provided were prompt and efficient.
Everything went as we were told and closed early
Our refinance went perfectly. Everyone we had the pleasure of dealing with with was very professional and friendly. Everything was done in a timely manner and the communication was great. I would definitely recommend working with Penny Mac.
Benjamin Wharton and Erandeny Hernandez were amazing at communicating all needed paperwork and really made an effort to process my loan on time. Thank you for your support on funding my loan!
Everyone I talked to was really nice, and made sure I understood everything through the whole process. As a first time home buyer I felt confident I was making the right decisions.
From start to finish this process was unbelievably bad! I was asked for documents more than once, the communication was not good, never got clear responses, asked for documents close to closing time that should have been ask for much earlier in the process, etc. I would be told one thing then my realtor and closing company something different. Documents were requested 3 times even after acknowledgment of receipt the first and second time. I’m thinking they were amateurs. Would NOT recommend.
Communication was an issue. We would get a call Monday with questions, which we would answer. The next day we would get a call from the same person with the same questions. It seemed like small clerical issues delayed our closing date. The portal was nice to upload documents, but when there was a issue that needed our attention, there was no explanation on what was needed
The same documents were asked to be sent many times. At the signing of the closing documents I was asked to submit 2 payment. Of 500 and 1500 dollars and I didn't know where that was coming from and nobody ever mentioned that to me
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,844 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.