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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
It would have been a better experience if information were consistent when problems within the process occurred. For example, the loan requested was a VA loan and it was reported I was paying taxes when I was tax exempt and I was given conflicted information on if I did or didn’t pay taxes. Another issue was the loan was not supposed to include taxes and at the original closing date, taxes were on the documents and closing had to be rescheduled to another date because of the error.
The accuracy. The promptness and every question i had was answered clearly
Martha did an excellent job managing the complexities of the loan process and took the time to ensure we understood our loan. She was always prompt and helpful when either our realtor or myself needed quick action or information. Martha made us feel like a valued customer who care about future goals.
Great customer service. The PennyMac team kept me in the loop throughout the process which was greatly appreciated.
Good fast service.
This is my third real estate loan with PennyMac and it keeps being a tremendous experience. All representatives were very professional, knowledgeable, and respectful in answering my questions about the process from start to finish. Thanks to everyone especially Ms. Rosario Lopez.
Everything was a great and rolling until the Covid19 pandemic. It added almost a whole month onto the loan process.i formation took,inter to communicate between everyone. But it all finally come to a end and we closed! As long as America bounces back from this crisis everything will be ok! If it wasn’t for Covid19 the loan process would have taken less time.all in all I pretty satisfied with it.
Great job!
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Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,081 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.