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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
PennyMac was able to get my loan done to help me accomplish my financial goals. I wish I was able to speak to my original loan agent more than just be pushed to the "Mac Team" but the Mac Team was able to keep things going and get me to closing.
Smooth and easy process
The refinance loan process went pretty smooth. I was kept up to date during the process.
Being given accurate information before starting the loan process. Dealing with one person through out the entire process. Returning calls in a timely manner. Not requesting the same documents multiple times. The overall experience was terrible. This survey response is not a direct reflection of my opinion of Kami, She was handed my application at the end of the process, and she did her best, but from the beginning it was a total mess and caused me a lot of frustration.
It’s easy to criticize but first the positives: Nicholas Batten was simply great! He did everything he could within his domain to really help. He was patient enough to answer all my questions and walked me thro’ well. Scope for improvements: last minute requests such as job verification within 24-48h amidst shutdowns isn’t easy. Closing amount kept changing with every phone call and a big disconnect between primary mortgage with PennyMac and refi with PennyMac.
I requested calls from pennymac several times that were not answered. The closing documents did not reflect our last loan payment. The final numbers I have yet to see....but we are hopeful they will be correct. When I called in, several times, I could not get to my loan officer and the person I did talk to seemed to be little informed. Overall, I feel our loan officer did not keep us informed at all. If it were not for past satisfaction with pennymac we would have gone with another lender.
Nathan did a great job of walking us through the process, answering our questions, and keeping us informed. This is not on him but I don’t understand why there are always more documents needed. Why don’t just ask for everything upfront vs. having to go back and forth when we could’ve just sent everything in the beginning. Just overall feedback on the process.
Working with Nick made for an easy seamless process. He answered all of our questions quickly and promptly. There were no hidden surprises and our loan refinancing went very smoothly. Thanks Nick for all of your hard work, time and dedication.
There was some.lqck of communication as to where we were in the re-fi process because there was no loan status ever showing in our portal. That said whenever we asked, we received a response within 24 hours. Great service overall.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,089 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.