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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Very easy!
The refi loan took 3 months to close. I understand that the pandemic affected the time frame. I also had multiple requests for the same documents. Closing timeframe was pushed out several times. However, all the people were great about it and very professional. I would have rated them Great if not for the hiccups!
I have refiance several times and it has never been a great experience
As closing time came near it was harder and harder to get replies from either Jason Staples or Karen flores. The day of closing the closing disclosure sent to the lawyer was very different from the one that I had digitally signed the week prior. I attempted to contact Jason and Karen both by email and phone. I got an email back from Jason simply saying he would have Karen call me. Unfortunately I did not receive a call back at all, but was finally able to talk to someone 3 days later.
Ben would of ask questions instead of the customer driving the process. Ben was interrated when we would ask question. It took a whole week between Ben handing off to Mrs. Blen before the next process started. We had to figure out with support that there were two different websites being used for the gather of documents. Mrs Blen or Ben could not figure this out. Because of there zero help, it delayed the process. Bottom line lucky we have a working education of house loans and have.
I had a good experience thru my loan process. Thank u Jonathan n Vonnye for ur help.
It worked out fine for us as it was just a refinance to receive a lower interest rate. With over 60 days to close the loan (when we purchased the home our mortgage officer closed it in 15 days) I would not recommend PennyMac to someone purchasing a home as they would be at great risk of losing it.
Still have some questions on the closing cost. Was told estimated payments at $480 but came in at $521$521 also on the web site for Penny Nac said that you receive a )1,150?credit against all closing cost on refinance but not reflected in cist
Great and effortless process! Everyone I dealt with from start to end was so nice and so professional.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,851 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.