PENNYMAC's cover image
Claimed

This profile has been claimed by the business owner or representative.

PENNYMAC

4.4

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

Get directions
WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.448,099 reviews
Select a rating
SHYAM RASIPUR S.'s profile image
SHYAM RASIPUR S. 
5 years ago

It’s easy to criticize but first the positives: Nicholas Batten was simply great! He did everything he could within his domain to really help. He was patient enough to answer all my questions and walked me thro’ well. Scope for improvements: last minute requests such as job verification within 24-48h amidst shutdowns isn’t easy. Closing amount kept changing with every phone call and a big disconnect between primary mortgage with PennyMac and refi with PennyMac. 

ALLEN T.'s profile image
ALLEN T. 
5 years ago

I requested calls from pennymac several times that were not answered. The closing documents did not reflect our last loan payment. The final numbers I have yet to see....but we are hopeful they will be correct. When I called in, several times, I could not get to my loan officer and the person I did talk to seemed to be little informed. Overall, I feel our loan officer did not keep us informed at all. If it were not for past satisfaction with pennymac we would have gone with another lender. 

James T.'s profile image
James T. 
5 years ago

Mr. Carter did a great job. I do not want my name on social media and webpages. Thank You. 

RAFAEL F.'s profile image
RAFAEL F. 
5 years ago

Nathan did a great job of walking us through the process, answering our questions, and keeping us informed. This is not on him but I don’t understand why there are always more documents needed. Why don’t just ask for everything upfront vs. having to go back and forth when we could’ve just sent everything in the beginning. Just overall feedback on the process. 

CHRISTINA G.'s profile image
CHRISTINA G. 
5 years ago

Better access to loan officer and clearer communication. Nicholas batten was the only individual who helped us through this process. We had multiple rescheduled appt without proper notice, and very poor communication from our actual loan officer which caused our closing date to be extended and further adding cost to our loan. Our closing return dropped for $2000 back to $1300 back due to a 4-5 day extension due to PennyMac not having a notary available for our previously scheduled appt. 

Gregory P.'s profile image
Gregory P. 
5 years ago

Working with Nick made for an easy seamless process. He answered all of our questions quickly and promptly. There were no hidden surprises and our loan refinancing went very smoothly. Thanks Nick for all of your hard work, time and dedication.  

SEAN R.'s profile image
SEAN R. 
5 years ago

There was some.lqck of communication as to where we were in the re-fi process because there was no loan status ever showing in our portal. That said whenever we asked, we received a response within 24 hours. Great service overall. 

Adam J.'s profile image
Adam J. 
5 years ago

The loan process was quick and easy 

KAREN M.'s profile image
KAREN M. 
5 years ago

The process was smooth and conducted in a timely manner. PennyMac walked me through every step of the way. 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.4 star rating with 48,099 reviews. 

When is PENNYMAC open?

PENNYMAC is closed now. It will open on Monday at 6:00 a.m.