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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The Communication was Horrible throughout my process!!
I worked on 2 loans with PennyMac and they were not easy. Quicken was more expensive, but a much easier online system, text messaging with the loan officer, and all in all, a much easier process to follow. I have one loan closed, and The OTHER is being cancelled, even though I signed all the paperwork, paid for the appraisal, and was just waiting on a closing date. No explanation, just a phone call with someone who said it looks like it was "put on hold by accident" and would be reinstated.
The overall process was lengthy however that is somewhat understandable given the current COVID19 pandemic. However, there were two major issues which directly contributed to the scores I provided via the survey. Specifically, the attempt to collect $499 (cash to close) which was never disclosed and the poor communication and guidance needed to remove my ex-wife from the deed was poor at best.
Refinancing made easy as a click of a button. Service is really great and fees are unbeatable.
Thanks
from start to finish, my loan closed within two weeks. the payment went down from the initial start of the conversation and the closing amount. they exceeded my expectations. I'm very hard to please and I research all the other companies before I decided to continue with Penny mac for my Re-fi. You guys are amazing . Thank you again for a smooth process and being very transparent during the entire process.
The process felt straightforward and organized.
During a pandemic, PennyMac was able to keep us posted and get everything handled in a very quick and unbelievably accurate manner. Service agents were on top of every aspect of the loan procedure. Couldn't believe how fast we signed the loan Docs. Thank you PennyMac.
During the process the people that I spoke were so pleasant and knowledgeable that made me feel so comfortable with the experts on the MAC team. Thank you!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,110 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.